Pandemic EBT (P-EBT) Support Guidance

Indiana Family and Social Services Administration (FSSA) to End Pandemic EBT (PEBT) Card Replacement Requests

PEBT funding ended May 11, 2023 in conjunction with the end of the Federal Public Health Emergency. Indiana FSSA Division of Family Resources considers all issuances complete as of September 22, 2023. Benefits are not usable without a physical card. PEBT card replacement requests will no longer be accepted as of Thursday, September 28. Any pending requests for replacement cards will be completed as of Friday, September 29. No additional replacement card requests will be processed after these dates. 

School Year Second Issuance: Pandemic EBT (PEBT) distributions for reported COVID-19 absences for school-age students covering the second half of the school year (January through May) will be issued in the coming weeks. Due to the expiration of the Federal Public Health Emergency, which ended on Thursday, May 11, school days starting on and after Friday, May 12, are not eligible for PEBT benefits. Any updates or corrections to dates covered by the earlier distribution (July through December) will be included in the second distribution if additional data has been submitted in Data Exchange.

This distribution is only for reported COVID-19 related absences. Unlike the summer 2022 issuance for all students eligible for free or reduced price meals, the school year issuance only covers specific COVID-19 related absences for eligible students, with a benefit amount of $8.18 per day absent.

Benefits will be loaded onto existing PEBT cards. If a student has not received benefits in the past, new cards will be mailed and should arrive within one to two weeks of the issuance date. If a replacement PEBT card is needed, it must be requested from the PEBT website, not from the EBT customer service number on the back of EBT cards.

Additional information is available on FSSA's PEBT webpage.

Summer Issuance: There will be a “summer PEBT” issuance of $120 per eligible student issued this summer. Estimated timeframes for issuance are available on FSSA's PEBT webpage. Summer benefits will be issued to all students eligible for free or reduced meals at eligible National School Lunch Program-participating schools. For Community Eligibility Provision (CEP) schools, all students will receive this benefit. For non-CEP schools, it is very important to begin reviewing and confirming that free and reduced price lunch programs are correctly submitted for all eligible students in Data Exchange.

Student Program Associations records can be reviewed using the Operational Data Store Review function at the top of the Submission tab in the Data Exchange Validation portal by selecting StudentProgramAssociation in the dropdown and exporting. Additional information is available on FSSA’s PEBT webpage.  

PEBT benefits that were issued on Friday, April 14, were provided to students who attended school in person AND had COVID-19-related absences during July to December 2022.

Please only request a replacement PEBT card if your child was eligible for a benefit for that time period and they no longer have their card. FSSA has already seen an increase in replacement card requests, and the volume of requests will cause the process to be slowed. Many parents may mistakenly believe this issuance was like the “summer” issuance when all students eligible for free or reduced-price meals on the National School Lunch Program (NSLP) received a benefit.

Click here to view the FSSA’s PEBT webpage. There is an FAQ for parents as well as one for schools to help all understand how PEBT works.

[FSSA] anticipate[s] an issuance (for eligible homeschool and virtual students who qualify for NSLP) mid-April for school age children for first semester (July-Dec).  [They] are already receiving excessive card replacement requests (approximately 200 per day), [they] view these as “excessive” because [they] believe that most of these parents still have cards.  [They] have a very limited number of staff who replace these cards and it is a manual process.  Once [their] process is done, the card sender (cards are mailed from secure card facilities like debit and credit cards, [they] do not possess these cards for security reasons), it takes additional time to actually send.

View a helpful document addressing the two most common parent P-EBT questions schools receive.

1. Please see updated website at FSSA: DFR: Pandemic EBT (in.gov).

2. Homeschool and virtual students who qualify for NSLP will be eligible for PEBT this year. The schools play no part in the eligibility determination of this group and are not expected to answer questions. Please refer inquiries to the website for further information. FSSA: DFR: Pandemic EBT (in.gov).

3. The Federal PHE is scheduled to end May 11.  School year PEBT (based on covid related absences) ceases to be calculated after May 11. Benefit issuance may still occur, but days of eligibility will not continue to be counted.(example: Student misses school May 15-18 due to COVID, they are not eligible for PEBT for those dates).

4. Summer PEBT (like summer of 21 and 22) is a separate benefit which is not tied to COVID-related absences. It is the last PEBT benefit to be issued.

5. It is IMPERATIVE that all school year calculations are done correctly. There will not be time for late corrections.

We ask that you please encourage parents to check the card they have and not to “panic order” new cards is a good practice. 

Pandemic EBT (P-EBT) Summer Corrective Issuance

The corrective issuance for summer P-EBT benefits is being distributed by the Family and Social Services Administration (FSSA) to families this week [August 25, 2022]. The issuance includes all corrections submitted to the Indiana Department of Education (IDOE) between the initial issuance on Monday, July 18 and Monday, August 15. In addition to submitted corrections, Direct Certification matches from school year (SY) 2021-2022 were utilized to flag any students directly certified who were not included in the initial distribution. Eligibility for summer benefits includes K-12 students enrolled in a National School Lunch Program (NSLP) sponsoring school on Sunday, May 1, or later who were free or reduced price lunch eligible.

P-EBT Support for Families

Support resources for families are available on the P-EBT site. FSSA and IDOE request that schools please share P-EBT related information with parents and widely distribute the FSSA P-EBT website as a resource.

• P-EBT Card Information
  • If a student was issued a P-EBT card in January 2021 or later, benefits were loaded on the existing card. A new card will not be automatically mailed for each new issuance of funds.
  • If a student has never previously received a P-EBT card, one will be issued. Families should wait at least three weeks before following up about a card not yet received. 
• P-EBT Replacement Cards
  • If a family has multiple cards, please use the phone number on the back of the card to check the balance on each card before submitting a request for a replacement. Families are encouraged to try to find the correct card before requesting a new one.
  • Replacements may only be requested from the P-EBT website. The EBT customer service number on the back of the P-EBT card should not be used for replacement requests.
  • Only one card per student can be active at a time. If a request to replace a card is made, the old card is deactivated and can no longer be used.
  • The process for assigning new cards requires FSSA staff to manually review each request. There will be a delay between when the request is submitted online and when the request is reviewed by a staff member.
  • Cards are mailed from a secure card facility and are not stored or mailed from FSSA offices. There is a delay between when the replacement request is reviewed by FSSA staff and when the card is mailed from the secure card facility.  
  • It is likely card replacements will take six to eight weeks to be delivered. Submitting multiple requests significantly slows the process of completing replacement requests.

Common P-EBT Troubleshooting Tips 

1. A family has requested and received a replacement card, but it has a $0 balance.
   1. [Families] may have used the number on the back of the card to request a replacement. Replacements should not be requested from the number on the back of the card. When requested via the FSSA website, our staff check to ensure only the most recent, active card is being mailed.         
   2. The family may have several cards and be looking at an old card that is no longer active.
      1. Only one card per student can be active at a time. If a request to replace a card is made, the old card is deactivated and can no longer be used.

FSSA’s Division of Family Resources issued summer 2022 P-EBT on Monday, July 18, to provide payments to families with children who receive free and reduced lunch at school. All free and reduced lunch eligible students reported as enrolled on Saturday, May 1, through the end of the school year, excluding those reported as transferring out of state, were included in the benefit transmission. At CEP schools, all students were eligible and included. Rosters were pulled utilizing Data Exchange enrollment and free/reduced lunch program submissions. If a family had a previous P-EBT card from January 2021 or later, the benefits were loaded onto an existing card. If a student has never received P-EBT benefits, a new card was mailed to the family and may arrive as late as this week.

If you or your family have not received benefits, families should verify if they have an existing card. If a family cannot locate the existing card, they should be directed to the FSSA P-EBT website to order a replacement card. If a family has not received a P-EBT card previously and did not receive a card in the mail, please wait until Monday, August 1, for the card to arrive before ordering a replacement card.

NOTE ABOUT PEBT CARD REPLACEMENT REQUESTS:

The Family and Social Services Administration (FSSA) distributed summer 2022 Pandemic EBT (P-EBT) benefits on Monday, July 18. As FSSA continues to work through the extremely high volume of requests for replacement cards, please note the following. 

• The Division of Family Resources has received tens of thousands of requests for P-EBT replacement cards.
• Benefits were applied to cards issued January 2021 or later. If you have multiple cards, please call the phone number on the back of the card to check the balance on each card before submitting a request for a replacement. 
• Only one card per student can be active at a time. If a request is entered that a card be replaced, the previously sent card is inactivated and can no longer be used.
• The process for assigning new cards requires FSSA staff to manually review each request for a replacement card. There will be a delay between when the request is submitted online and when the request is reviewed by a staff member.
• Cards are not stored in or mailed from FSSA offices. Cards are mailed from a secure card facility in the same way a replacement debit or credit card is sent. There is a delay between when the replacement request is reviewed by FSSA staff and when the card is mailed from the secure card facility.  
• It is likely that card replacements will take up to 6 weeks or longer. Submitting multiple requests significantly slows the process of completing replacement requests.

For support and questions regarding the P-EBT program and program policy, inquiries should be entered using the “Ask a Question” feature in the P-EBT portal.