Issues with iPad Passcode

  • Posted March 18, 2020

If an iPad is disabled or a student forgets their passcode, restarting the iPad will not fix the problem.  The device will need to be reset via iTunes using a Mac or PC desktop/laptop .

It is strongly recommend that all students turn off the passcode option for their iPad. This will eliminate the possibility of an iPad being disabled due to a passcode issue. 

How to reset iPad from iTunes: https://support.apple.com/guide/ipad/restore-ipad-to-factory-settings-ipad86ed91e2/ipados

How to turn off Passcode: https://www.verizonwireless.com/support/knowledge-base-201957/

If you continue to experience issues please call 317-856-2218. 

If you have another device at home to work from you may do that as well. Students can access Canvas and Google Slide Decks from any device.